TERMS AND CONDITIONS

Payment conditions

  • Bookings for Giraffe Walks and game drives are done through the secure payment gateway on the website. 

  • Full payment to secure bookings. 

  • No refunds 2 weeks prior to booking. 

  • 50% refund 2 weeks prior to booking.

  • Holiday packages are booked via email request.

  • 50% deposit needed to secure booking.

  • The remainder amount must be settled 90 days prior to arrival. 

  • No refund 90 days prior to arrival. 

  • 20% service fee will be charged for cancellation more than 90 days before arrival. 

  • For single supplements we add 50%. 

Indemnity 

  • Visitors will be given indemnity forms to sign on arrival at the activity centre. 

  • Acceptance of online payments also includes an indemnity form in our T’s&C’s.

  • Swartberg Game Reserve will not be held liable for any accidents, loss of property or injury. 

  • Swartberg Game Reserve will assist in calling authorities in the case of an emergency.

Game reserve etiquette 

  • Follow your guide’s instructions

  • Wild animals are unpredictable and one should always take extra care

  • Respect the space

  • Take care to leave no trace

  • Take care of the equipment

  • Talk quietly when out in the bush

  • Listen to the sounds of the bush, there is so much to hear in the stillness. 

  • Please only smoke in designated areas

Safety

  • Swartberg Game Reserve is private and will only be enjoyed by our guests.

  • Oudtshoorn town has a state of the art medical facility and is 30 minutes from the reserve.

  • Animal encounters will all be with a qualified guide.

  • Indemnities provided on booking.

Location

Oudtshoorn

Western Cape

South Africa

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